Shipment

We prepare and send your order from the reception of the payment.
An email will be sent to you to confirm you the departure of your parcel.
If you place order the weekend, this one will leave next week.

Art Pérou don't accept any return of articles except if error is our.

A formula of shipment offers itself to you: the economic formula.

Serpost : economic formula

For the orders, Art Pérou proposes you an economic solution: Serpost who is the Peruvian national post office. It is a reliable means of transportation. Serpost takes care of your order since Lima to has a falling point in the country of destination, then the local post office of this country relieves. The shipments with Serpost are made by " letters bubbles " and certified (followed code interns).
You can follow then your parcel thanks to the following address:

Http: // clientes.serpost.com.pe/Web-Original/IP SWeb_submit.htm

You will just have to register the number of follow-up of parcel which we shall supply you and to clic on " submit ".
We deliver our products all over the world. You will find here the approximate delays of routing of the parcel according to the geographical zone.

Delays estimated by delivery

Estimation from delays to working days:
 

• Europe

10 in 18 days   
 

• Asia - Oceania

15 in 20 days  
 

• Africa - Arabia

20 in 25 days   
 

• North America

12 in 18 days   
 

• South America

12 in 15 days

 
Delivery

It is necessary to count approximately 15 working days for the delivery of your parcel. The time which it is necessary for that your order reaches its destination depends on two factors. The one is the type of product which you ordered and the other one is that our products are hand-made and are not stored in warehouses.

In certain occasions, as Christmas, a delay could occur in the delivery of your product, because our e-mail box is overloaded and it can set some days furthermore to deliver parcel all the more when packages are internationals, as in our case.

If at the end of 20 working days, you did not still receive your parcel, send us an email in info@artperou.com. We shall make then the necessities with Serpost (The Peruvian Post office) to know where is your parcel.