Frequently Asked Questions and Privacy Policy

• 1. How long will it take for me to receive my order ?

We deliver your order in about 15 days. The amount of time that it takes for your order to reach its destination depends on two factors. One is the type of product you have ordered and another is our products are handmade and are not stored in warehouses. You can find in the details page of each product the time estimation of delivery. There are some occasions when orders must be specially made, and this can present delays in the shipment of an order. In the event that your order must be specially made, you will be contacted by e-mail and informed of the nature of the delay and the expected time frame for shipment of your order. In some occasions as Christmas could produce a delay in the delivery of your product because the mail is overloaded and always take some days more to deliver the packages and more when the packages are international like in our case. 

• 2. How Art Pérou  ship my order ?

We ship our products by Serpostf , a function of the Peruvian postal service operated in cooperation with postal services throughout the world.
 

• 3. How do I track my orders ?

You can contact us at info@artperou.com and we will give you the status of your order. Or you can also check your status in Peruvian Postal service SERPOST web page:

http://clientes.serpost.com.pe/Web-Original/IPSWeb_submit.htm
 

• 4. Can I make a special request for a product ?

Yes, we can provide you with a special product. For more information contact us to info@artperou.com and in your request, please include much information as is possible about the product that you would like to purchase at Art Pérou.

• 5. What if I do not receive my order ?

Be sure to indicate the correct mailing address when you are filling out your order form. Art Pérou is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service at info@artperou.com (be sure to note your order number and e-mail address, and verify the correct mailing address). A customer service representative will check our records to determine when your order was processed and mailed.

• 6. Will Art Pérou ever give out my personal information to third parties ?

Art Pérou wholeheartedly respects your privacy and thus will never release any personal information (including your home address, e-mail address, and phone number) to any third party. Art Pérou is 100% Privacy Guarantee.

• 7. Are the products individually handmade ?

As all of our products are individually handmade, all sizes given must be considered as approximations, and minor imperfections and slight variations in color or design from items depicted should be expected.
 

• 8. What is our Delivery Policy ?

We are not responsible if you do not receive your order if you provide us a wrong address. We sent all our package by certificate mail that mean the someone have to sign at the moment to receive the package. If you think that you or other will not be at the address that you provide us to receive the package please contact us to send the package by other service if you do not do that we are not responsible if you do not receive your order. If you will move to other address and you don't tell us, we are not responsible if you do not receive your order. The mail will try to deliver the package until 3 times in the address that you provide us but if not find any person at the address, we are not responsible if you do not receive your order. If you have any questions, please contact us at service department by email at info@artperou.com.

• 9. I do not find the answer to my question on this page

Contact us directly by e-mail in info@artperou.com by explaining us your concerns or problems and we shall answer you.